AI systems for carriers and brokers, where a quote answered in an hour is a quote answered too late
Where the money leaks
Rate requests go stale while you are answering them
A shipper sends a lane and a date. Answering means checking capacity, looking up what you did on that lane last, and deciding. Done in ten minutes it is a load. Done in ninety minutes the shipper already covered it.
Check calls interrupt the person who can least afford it
Where is my load, what time will it deliver, did it get there. High volume, no judgement required, and every one of them lands on a dispatcher who was in the middle of covering something.
Finding capacity is a phone job that repeats every day
Twenty calls and messages to carriers to ask the same question about equipment and availability, then the same again tomorrow for a different lane. Nothing about it improves with experience because nothing about it is retained.
The paperwork sits between the delivery and the invoice
The load delivered on Tuesday. The proof of delivery was photographed on Thursday, emailed on Friday, and matched to the right file on Monday. The work was done in a day and the money moved in a week.
Detention and accessorials go unbilled because nobody logged them
A driver waited three hours at a dock. That is a real charge with a real entitlement, and it is lost unless somebody recorded the arrival and departure at the time. Usually nobody did.
The same shipment gets typed into three systems
Into the TMS, into the customer's portal, into an email confirming what was already entered twice. It is the most common hour in a logistics office and almost nobody has measured it.
What we automate
Rate request intake and fast quoting
Lane requests captured from email, portals and phone in one place, matched against your own lane history and current capacity, and turned around while the freight is still available.
Automated check calls and status
Where-is-my-load answered from live tracking across every channel a customer uses, with proactive updates on exceptions so the customer hears about a delay from you first.
Carrier capacity sourcing
Availability and equipment requests sent across your carrier list at once, answers collected and comparable, and non-responders chased without a person doing it.
Document capture and matching
Bills of lading, proofs of delivery and receipts captured from a phone at the dock, read, matched to the shipment and filed, so billing is not waiting on paper.
Detention and accessorial capture
Arrival and departure recorded automatically, dwell time calculated against the terms, and the billable event raised while the evidence still exists.
Appointment and dock scheduling
Delivery and pickup windows booked and confirmed against real dock capacity, with rescheduling handled without a phone call.
Driver and owner-operator communication
Dispatch details, paperwork requests and changes pushed to drivers in the channel they actually read, with confirmations captured rather than assumed.
Compliance and document expiry
Insurance certificates, carrier authorities, safety ratings, licences and inspection records tracked, with renewals chased before something expires mid-load.
Freight brokerage and third party logistics
You are competing on how fast you answer. A broker's product is coverage and response. The shipper sending you a lane sent it to three others at the same time, and the quote that arrives first is disproportionately the one that wins.
Carrier sourcing is the same task forever. Every load is a fresh round of asking who has equipment where. It is the largest block of low-judgement time in the business.
The margin is decided in the details nobody logs. Detention, layover, lumper fees, a reconsignment. Each one is small, each one is real, and each one disappears if it was not captured at the moment it happened.
Lane quoting from your own history
Requests matched against what you have actually moved on that lane and what capacity looks like now, so the person quoting starts from evidence instead of memory.
Carrier outreach and capacity matching
Your carrier list contacted in parallel with the specific requirement, responses collected into one comparable view, and the follow-up handled automatically.
Customer status and exception alerts
Customers updated on their own shipments without calling in, and told about a delay before they discover it.
Can it set rates for us?
Our carriers will not use an app.
Will a shipper know they are talking to a system?
Trucking fleets and carriers
Empty miles are the quiet loss. A truck heading home light is a cost you already committed to. Finding the backhaul is a time-boxed search that competes with every other job in dispatch.
Driver retention is an operations problem. Drivers leave over dispatch quality, paperwork friction and getting paid late, which are all systems, not sentiment.
Compliance is continuous, not annual. Hours of service, inspections, licences, medicals and insurance. It is a rolling set of expiry dates that nobody owns until something lapses.
Backhaul and load matching
Return capacity matched against available freight on your lanes automatically, so the empty leg gets worked while there is still time to fill it.
Driver settlement and paperwork
Trip documents collected from the road, matched, and pushed into settlement so drivers are paid on time without chasing paper.
Fleet compliance tracking
Licences, medicals, inspections and insurance tracked per driver and per unit, with renewals raised well before the date rather than at a roadside.
We already have an ELD and a TMS. What is left to automate?
Can this help with driver turnover?
Last mile and courier
The delivery window is the whole service. Customers judge a courier almost entirely on whether the thing arrived when it was supposed to and whether they knew about it.
Failed deliveries are pure cost. Nobody home, wrong address, no access code. Each one is a second trip you do not get paid for, and most are preventable with a message beforehand.
Volume is spiky and staffing is not. Seasonal peaks and campaign days arrive with the volume compressed into days, at the exact moment your dispatch desk is least able to absorb it.
Delivery notifications and windows
Recipients told when their delivery is coming, given a way to change it, and prompted for access details before the driver is at the door.
Failed delivery recovery
Missed deliveries triggering an immediate reschedule conversation with the recipient rather than a card and a second wasted trip.
Route and exception handling
Exceptions surfaced as they happen with the affected customers contacted automatically, so a dispatcher works the problem instead of discovering it.
We deliver for a larger platform. Can this still help?
Does this need integration with our tracking?
Warehousing and distribution
The dock is the constraint. Doors, staff and hours are fixed. Everything upstream of the dock is a scheduling problem pretending to be a capacity problem.
Inventory questions arrive constantly. Customers asking what is on hand, what shipped and what is short. Answerable from the WMS, but asked to a person by email.
Exceptions are found late. Damage, shortages and mis-picks get discovered at receiving on the customer's side, which is the most expensive place to find them.
Dock appointment scheduling
Carriers booking against real door capacity, confirmations and changes handled without the desk, and no-shows surfaced immediately.
Inventory and order status answers
Stock, order and shipment questions answered directly from your warehouse system, in whatever channel the customer used to ask.
Receiving and discrepancy flows
Shortages, overages and damage captured at the point they are found, with the claim documentation assembled while the evidence is still in front of someone.
Our WMS is old and has no proper API.
We handle inventory for competing clients. Is that a data problem?
Moving, specialised and oversized transport
Every job needs a survey before it needs a price. Volume, access, stairs, permits, escorts. Quoting without that is guessing, and the guess is what erodes the margin.
The booking is far from the job. Weeks between deposit and move date, in which the customer gets nervous and a competitor gets a second chance.
Permits and route approvals have their own clock. Oversized loads need approvals that take time and expire, and the schedule is built on top of them.
Survey and quote intake
Enquiries collected with the access, volume and timing details attached, including photos and video from the customer, so the estimator is not working blind.
Pre-move and pre-haul confirmation
The gap between booking and the job filled with confirmations, checklists and reminders, so the customer stays booked and nothing is discovered on the morning.
Permit and route tracking
Permit applications, expiries and route approvals tracked against the schedule so a job is not booked against an approval that will not be ready.
Can it quote a move without a survey?
Our jobs are all different. Does automation even fit?
Cross-border and customs
The documentation is the border. A commercial invoice with the wrong detail stops a truck. The delay is not proportional to the size of the error.
Requirements change and nobody sends you a memo. Classification, valuation and program requirements move, and finding out at the crossing is the expensive way.
Status questions multiply at the border. Everyone upstream and downstream wants to know where it is, and the answer is somewhere in a broker's inbox.
Customs document preparation and checking
Commercial invoices, packing lists and certificates assembled and checked for the fields that actually stop a shipment, before the truck is at the line.
Border status and exception updates
Everyone with an interest in the shipment kept current automatically, with holds and examinations flagged the moment they happen.
Broker and partner coordination
Documents and instructions moved between you, your broker and your customer without somebody rekeying them into a third email.
Are you giving customs advice?
Data crossing the border is a compliance question for us.
Which of these to fix first
Everything above is a list, and a list is not an order. If you want the order for your own week rather than for the industry in general, the automation scanner asks nine questions about how your week actually runs and returns the three jobs to automate first, with the hours each one gives back. It takes about two minutes and nothing you enter leaves your browser. If the problem is the site rather than what happens after someone gets in touch, the website test scores your page against the nine checks a first-time visitor makes.
And if you run several of these
Everything above assumes one operation. Once there is more than one, a second problem arrives on top of it, and it is not the first problem repeated. Nine locations answering the same customer question nine different ways is not a capacity failure, it is a consistency failure, and it does not show up in any individual site's numbers.
If you run more than one logistics and transport operation, or a franchise system, a regional chain, a dealer network or a practice group, the layer that goes over the top of this page is on the multi location page. Start here for the workflows, go there for what changes when you duplicate them.
What a first build usually looks like in a logistics office
Almost always quoting or check calls, because both are high volume, low judgement, and directly measurable. Rate requests captured and turned around fast, or status questions answered without touching a dispatcher.
The second piece is usually the paperwork chain: documents captured at the dock, matched, and pushed into billing, plus the detention and accessorial events that currently go unbilled. That one tends to pay for itself in found revenue rather than saved time.
Everything is built on top of the transport management system you already run. You own the result and the documentation.
The staged version of that order, with the test that says each stage is finished, is in the ninety day roadmap.
Why speed matters more here than almost anywhere
Your quote has a shelf life measured in minutes. In most industries a slow reply costs you some percentage of deals. In freight the load is simply gone, because the shipper is holding a live requirement and three other quotes.
The information exists before the question is asked. Nearly every check call is answerable from data you already have. The only reason a person answers it is that nothing connected the data to the channel the question arrived in.
Small unbilled events add up structurally. Detention, layover and accessorial charges are individually minor and collectively significant, and they are lost to record keeping rather than to negotiation.
The general argument about response speed, with the published research behind it, is in the speed to lead guide, and the calculator sizes it with your own numbers.
Why Automatik
Built for your stack
Not a generic bot, the system is wired into the tools your business already runs.
You own the system
Full access, full documentation. No platform hostage-taking.
Bilingual by default
Customer-facing pieces work in French and English from day one.
Loi 25 compliant by design
Consent, transparency and data-handling designed in, not bolted on.