An AI voice agent that answers every call, in French or English, at any hour

The call you miss is the one you never find out about. Nobody leaves a voicemail any more, nobody calls twice, and a missed call does not show up in your CRM, your reports or your regrets. Meanwhile the calls you do answer interrupt the work you are being paid for. A voice agent fixes both ends: every call gets answered on the first ring, in the caller's language, and only the ones worth your time reach you.

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How the system works

01

It answers on the first ring, in the right language

The agent picks up immediately, greets the caller and continues in whichever of French or English they speak. No queue, no hold music, no menu tree that ends in a voicemail box nobody checks.

02

It knows your business, not the internet

Hours, services, locations, what you do and do not take on, availability, current promotions: the agent answers from your information. Anything outside that scope it says it does not know rather than improvising.

03

It qualifies the caller

The same two or three questions your best receptionist would ask, asked consistently every time, so a caller is understood before anyone spends a minute on them.

04

It books, or it hands off

Qualified callers get put straight onto your calendar with the details captured. Hot ones, or anything the rules flag, get transferred live to a person, or trigger a callback with the full context already attached.

05

Everything lands in your systems

Transcript, summary, contact record, outcome and follow-up state written into your CRM automatically, so the call becomes data instead of a memory.

Why bilingual is the whole point in Québec

Most voice AI on the market is built for a single-language market and bolts French on afterwards, usually European French, usually as a separate flow the caller has to select. That is not how a Montréal phone call works. A caller opens in French, switches to English mid-sentence, uses local phrasing, and expects to be understood without pressing a number first.

We build the agent to handle that natively: it detects the language from the first sentence, answers in it, and follows the caller if they switch. Both language versions of the script are written and reviewed rather than machine-translated, which matters because a stilted French greeting does more damage to a Québec business than no agent at all.

There is a compliance dimension too. Loi 96 shapes what customer-facing systems have to offer in French, and Loi 25 governs recording, transcription and the personal information a phone conversation produces. Both are designed in from the start rather than discovered at launch, and the caller is told plainly what they are speaking to.

Shop phones, store lines and venue reservations

Automotive shop phones. The phone rings while your people are under a hood. Callers want to know whether you work on their platform, what a job involves and when you could take the car. The agent answers all three from your catalogue and your calendar, books the drop-off, and passes anything unusual straight to the shop. Dealership lines get the same treatment for inventory questions, availability and appointment setting. See how this fits the rest of an automotive operation.

Store and support lines. Online stores still get phoned, usually about an order, a return or whether something is in stock. Those are lookups, and the agent does them against live data rather than reading a policy page aloud. Escalation rules decide what a person sees.

Venue and restaurant reservations. The phone is busiest exactly when the host stand has no free hands. The agent takes the booking, confirms party size and timing against real availability, handles the change and cancellation calls that otherwise interrupt service, and answers the same twenty questions about parking, dress and the kitchen closing. See the hospitality and events systems it plugs into.

What a voice agent is not

It is not a receptionist replacement, and pitching it that way is how these projects fail. It is the layer that makes sure nothing goes unanswered, that routine calls resolve themselves, and that your people get the calls where a human actually changes the outcome.

It is also not a phone tree. Menu systems make the caller do the routing; a voice agent does the routing itself, from what the caller said in their own words. And it is not a black box: you get the transcripts, the recordings where your policy allows them, the outcomes and a clear view of what it handled versus what it escalated.

Where it should hand off, it hands off fast. Confusion, frustration, anything outside its scope and anything your rules flag go to a person quickly, because a caller stuck with an agent that cannot help them is worse than the voicemail you were trying to replace.

Who this is for

Automotive

Dealerships, tuning shops, wrap and detailing studios where the phone rings during service hours and the people who can answer are holding tools.

Ecommerce and retail

Stores whose support line handles order status, returns and stock questions that are all answerable from live data.

Hospitality and events

Venues, restaurants and promoters taking reservations, guest-list calls and change requests at exactly the busiest moment.

Industries running this

AI systems for automotive businesses that quote faster, follow up instantly and never lose a lead to voicemail

AI systems for venues, promoters and restaurants where every night is its own deadline

AI systems for online stores that run the operations, the marketing and the support desk

The service that delivers it

AI automation that runs your busywork for you

Custom AI systems that do real work inside your business

In production

AZ Motorsports: a tuning catalogue that sells while the shop works

FAQ

Will callers know they are talking to an AI agent?
Yes, and they should. The agent identifies what it is at the start of the call. Beyond being the honest thing to do, transparency about automated interaction sits comfortably with Loi 25 expectations, and callers who know what they are dealing with are less frustrated, not more.
How does the agent handle a caller who switches between French and English?
It follows them. Language is detected from the first sentence and re-evaluated as the call goes on, so a caller who opens in French and switches mid-conversation is not forced back or asked to choose. Both scripts are written natively and reviewed, never machine translated.
What happens when it does not know the answer?
It says so and gets a human involved, either by transferring live or by triggering a callback with the transcript attached. It is explicitly built not to guess, because a confidently wrong answer on the phone costs more than an escalation.
Can it actually book into our calendar?
Yes, against real availability rather than a static list of slots. It writes the booking with the caller's details, sends the confirmation, and can run the reminder sequence that reduces no-shows afterwards.
What about calls outside business hours?
Those are usually the strongest argument for the whole system. Evening and weekend callers are high-intent and almost never call back. The agent answers them the same way it answers a Tuesday morning call, and your team picks up a booked appointment rather than a missed number.
Does it record calls, and is that allowed?
Recording and transcription are configurable, and what you do with them has real legal weight in Québec. We set consent and disclosure up properly at build time, keep retention bounded, and document what is stored where, so the system is defensible if anyone asks.
Can it work alongside our existing phone system?
In most cases yes. It can front the main line, take overflow when your team is busy, cover after hours only, or handle a specific number for a specific purpose. Which shape fits is a scoping question, not a technical limit.
How long does a voice agent build take?
Typically two to four weeks, and most of that is not technical. Writing the scripts, agreeing the escalation rules and getting the French right is the work. It goes live on a limited scope first, usually after hours or overflow, then widens once you have listened to real calls.
How do we know it is doing a good job?
You listen. Every call produces a transcript and an outcome, and the first weeks are meant to be reviewed. Scripts get tightened, escalation thresholds get adjusted, and anything it handled badly becomes a rule. That review loop is part of the build, not an upsell.

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